FAQ Clubcard

How does the HCY Clubcard work?

The club card is easy to use. With this personal card you can pay at the bar in the clubhouse without a pin code. To pay, the club card is held against the card reader of the cash register, that's all.

Who gets the HCY Clubcard?

All members automatically receive a pass. Non-members can request a pass.

Are there any costs associated with the HCY Clubcard?

The club card is offered to members free of charge by HCY. For non-members the cost is EUR 5.00.

Where can I get the HCY Clubcard?

Once the club card has arrived, the member or applicant will receive an email with the login details. This is also a pick-up message and the club card can then be picked up at the bar in the clubhouse.

I have not received any login details yet

You can try a forgotten password request via this link. If this does not work because your email address is not recognized, please send an email to [email protected].

Can I also pay elsewhere with the HCY Clubcard?

No, for the time being you can only pay at HC Ypenburg with the HCY Clubcard.

Can I still pay with a debit card at the club?

Yes, in addition to the HCY Clubcard, you can continue to pay with your debit card.

How can I add credit to my HCY club card?

You can top up your balance at the bar or with iDeal via this link (minimum EUR 5.00). When topping up with iDeal you will also temporarily receive a top-up bonus of:

• EUR 5.00 bonus with a minimum top-up of EUR 50.00
• EUR 10.00 bonus with a minimum top-up of EUR 100.00
• EUR 15.00 bonus with a minimum top-up of EUR 150.00

What about the HCY Clubcard for minor members?

All members receive a club card, including minors. Parents/guardians have the option of managing the balance on their child's club card. This allows you to limit expenses. Handy for children and a great convenience for parents!

Can I link different HCY Clubcards with each other?

Club cards can be linked, so that, for example, all family members pay from the same account. Log-ins can also be linked; the accounts remain separate, but the expenditure can be viewed from one log-in (perhaps useful if you want to know what your children buy at the bar). If you want to activate one or both options, please send an email with your request and the relevant card numbers to [email protected].

Can balance be refunded or paid out?

No, balance cannot be refunded or cash returned.

How do I know what the current balance is on my HCY Clubcard?

Log in via this link, then you will see your balance directly on your personal page. You can also scan the QR code on the back of your club card. Furthermore, after paying at the bar, your balance is on the customer screen of the cash register.

Can I change my details myself?

Log in via this link, then you can change your details under the menu option 'user details'.

What should I do if my HCY Clubcard is stolen or lost?

Your HCY Clubcard will be blocked as soon as possible if you send an email to [email protected]. The costs for a new clubcard are EUR 5.00.

Can I also block my HCY Clubcard myself?

Yes, log in via this link and under the menu option 'Pass' you block the number of the relevant club card.

What should I do if my HCY Clubcard does not work?

In that case, please send an email to [email protected].

Can non-members (e.g. parents) also apply for an HCY Clubcard?

Yes, anyone can apply for an HCY Clubcard via the application form. The costs are EUR 5.00. You can find the application form via this link.

Is there a club card for teams?

Yes, it is possible to apply for a Team Club Card. This is of course a lot more convenient than managing a 'pot'. A card can be applied for per team, whereby the management and balance must be arranged among themselves. The costs of a Team Club Card are EUR 5.00. Applications can be made via the HCY website (link).

What happens if my membership ends?

After termination of your membership, you can still pay with the balance on your HCY Clubcard. Any remaining balance can be refunded after handing in the clubcard to the treasurer. 10% is always deducted from the balance for any bonus received plus EUR 5.00 for handling costs.

How are the costs for a new pass settled?

The costs of EUR 5.00 for a new card are settled directly via the outstanding balance. For example: if someone has an outstanding balance of EUR 50.00, the balance is adjusted to EUR 45.00. Another example: if the balance is EUR 0.00, the balance is adjusted to EUR -5.00.

Who manages the HCY club card administration?

For the administrative handling, HCY has concluded an agreement with Twelve. They are the supplier of the cash register terminals in the clubhouse and manage the back office of the club card. Of course, your personal data will be treated confidentially. These will not be provided to others under any circumstances.

I have another question. Where can I ask it?

For all other questions, please send an email to [email protected]